Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. Customers that switch from IBM to Origina for software support enjoy fixed-cost savings that reach 50 percent annually. These savings are compounded by the absence of forced upgrades and a software maintenance strategy that maximizes the value of IBM software by extending its longevity. Origina provides the next generation of software support by adhering to three core principles within its service: Extend the lifecycle of the software, Protect the security and stability of the software and Enhance the functionality and performance of the software. These principles are achieved through a value-rich service offering. Service features include creation of new features, optimization of the ageing architecture, interoperability validation with existing applications and innovative security techniques to keep the customer's software safe. Origina works with a number of high-profile customers in the Fortune 500 across a variety of industries, including insurance, retail, telecommunications, manufacturing, energy, IT, financial services and more. IBM products Origina supports include, but are not limited to, MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management and Business Process Manager. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus.