Data discovery technologies for better software lifecycle management and costs saving
Implementing a large technology project is always a complex process full of challenges, which naturally also brings successes and setbacks. In difficult situations, it is important not to lose sight of the big picture, to think of all the things that went well, and to remember how you overcame other challenges in the past. ServiceNow was selected by Uniper to provide a transparent IT platform to optimize and integrate current and future IT Service Management processes. Multiple duplicate legacy software and systems were decommissioned, and a new global IT service desk and customized IT processes were created for the new organization. Now, the business can appreciate the role of IT in supporting teams to perform and thrive, and how vital IT data and insights can be used to improve service delivery, promote efficiencies, and ensure business continuity. This talk will focus on:
- Rethinking SAM: Getting thr big picture right
- Digital Transparency
- Efficiencies & Values.